AE Smith & Son Pty Ltd: WennSoft Helps Mechanical Services Company Meet Customer Demands
"We were looking for someone we could be in business with for many years, which is one of the reasons we chose WennSoft."
Aldo Cevaal
Group General Manager, AE Smith Service, AE Smith & Son Pty Ltd
AE Smith & Son Pty Ltd is one of the largest privately owned building and mechanical services contractors in Australia. They have more than 600 employees nationally, including 75 technicians. AE Smith consists of two separate companies, Construction and Service. AE Smith Service is the partner of first choice for the total maintenance of heating, ventilation and air conditioning (HVAC) systems. This includes preventative maintenance programs, breakdown repair, retrofit and replacement.
As the customer base of AE Smith Service grew, it became increasingly difficult and more time consuming to meet their demands. They realized their UNIX-based back office solution was not going to work anymore. To keep up with those demands and eliminate manual operations, AE Smith Service deployed the WennSoft Job Cost and Service Management Series along with Microsoft Dynamics™ GP. AE Smith Service plans to implement the WennSoft solutions at seven other locations and begin using customer portals and mobile devices.