By Julie West
Words like automation and investment are not taken lightly when organizations consider their field service operations. Adopting new technology and making a significant financial commitment must be factored in when optimizing an organization’s field service.
But, optimizing field service processes helps the business when it comes to reducing the time between a service call and the final payment. Automating helps to put staff hours to better use and to get higher quality work done more quickly.
A successfully optimized field service operation can be seen in many areas of the business.