Customer Relationship Management with WennSoft and Microsoft Dynamics CRM
As a business, the general ledger keeps your financial picture intact, but your customers ultimately drive revenue. Business growth is dependent on customers, so keeping a pulse on these customers and how your team works with them is essential.
Microsoft Dynamics® CRM is a powerful platform that helps to increase revenue potential, efficiencies, and transform the way you do business. WennSoft integrates with Microsoft Dynamics CRM to ensure that your service organization can provide the highest possible value to customers, across your company’s operations.
WennSoft offers flexible options designed to more effectively meet our customers’ unique needs. An on-premise solution, a cloud-based solution, or a flexible blend of both allows us to serve our customers information needs. Being able to record, track and report information in a way that is meaningful to your industry and company enhances your customer relationship management, service and ultimately your bottom line.
Learn more about WennSoft CRM Accelerator for construction by downloading the e-brochure.
With Microsoft Dynamics CRM and WennSoft you will:
- Benefits for Business
- Benefits for IT
- Benefits for Operations
Benefits for Business
Executives benefit from visibility across the organization whether it’s the CEO with a pulse on all aspects of business; the CFO with more predictability on when new business or additional business is likely to close; the VP of Service visibility into sales of new maintenance contracts or renewal of existing contracts as well as and how we’re doing against our service level agreements; or the VP of Sales and Marketing can streamline communications and campaigns to ensure the right customers and prospects are included as well as accessing appropriate job/project/work order information to make informed decisions on where to focus activities.
Your business or operational managers can pull more complete information from which to drive real-time decisions, and continually review process improvements.
Finally, the people who are working regularly with customers have the information at their fingertips to build the rapport with customers or distribution partners needed to ensure a long and profitable relationship – all from within the tools they use today – Microsoft Outlook or over the web.
“Microsoft Dynamics CRM 2011 is going to be a game changer!” -Mike Belongie, Axonom
Benefits for IT
Your IT team is chartered with keeping their costs down, providing agility to the business and keeping to consistent architecture. They’re in the business of risk mitigation and providing service. If Microsoft technology is standard in your organization Microsoft Dynamics CRM provides them a great opportunity. They’ll win by providing the users with ability to meet the exact specifications that users provide.
Business Analysts typically report to the CFO or other business executive, but they seem to be more IT-oriented. They can design workflows & business processes in Microsoft Dynamics CRM easily and effectively. Secondarily, with Microsoft Dynamics CRM, the business analyst can use canned reports, build sophisticated customer reports or even use advanced analytics to measure the business performance.
“We’re excited by the release of Microsoft Dynamics CRM 2011 because we know what this means to our clients – it will allow us to leverage its flexible framework to develop new applications to meet client demand for innovative solutions.” -Whit McIsaac, Client Profiles
Benefits for Operations
Your business or operational managers can pull more complete information from which to drive real-time decisions, and continually review process improvements.
Finally, people who are working regularly with customers have the information at their fingertips to build the rapport with customers or distribution partners needed to ensure a long and profitable relationship – all from within the tools they use today – Microsoft Outlook or over the web.
“Microsoft Dynamics CRM 2011 is the true realization of CRM – dynamic, open, uncompromising, extensible and fully integrated into the desktop.” -Doug Zone, Metra Tech