Mobile Field Service
Effectively managed technicians can be a tremendous revenue source, whereas inadequately monitored technicians could be your greatest overhead burden. The field service technician is the controlling factor in customer satisfaction.
Field Mobility will enable your technicians to:
- Access customer information and service history for specific equipment or locations
- Create purchase orders, perform services and update status
- Complete the call and record costs
- Secure a signature for work completed and print or email a call summary report while with the client
- Initiate new work/appointment from the field
- Send work and additional opportunities to sales
- Create invoices and receive payments while on-site
Technicians have the ability to receive, modify and update their schedules via phone, laptop or tablet enabling updates between the technicians and dispatch.
By enabling dispatch mapping, you can route technicians service appointments, provide driving directions, and identify the closest technician to dispatch on emergency work.
With field mobility you can streamline operations and reduce overhead by empowering your field technicians to initiate and record transactions, enter or update comments, track equipment usage details, and record time and costs.
The following roles can benefit from using WennSoft solutions in the following ways:
- Field Technicians – Can access customer history and receive, modify, and update schedules using their laptops and mobile devices.