Solutions

• Common Business Challenges
• By Industry
• By Function
  • Field Service and Work Order Management
  • Job Cost and Cost Management
  • Project Management
  • Mobile Field Service
  • Equipment, Fleet and Asset Management
  • Customer Relationship Management
  • Service Estimating
  • Business Insights
  • WennSoft Services and Support
• Features by Role

WennSoft Services and Support

• Implementation
• Benefits
• Training
• Live Online Training
• Remote Training
• Classroom Training
• On-Site Training

We understand that your business needs fast and accurate technical support and services to keep your WennSoft solutions running smoothly and your people working productively. Explore the variety of service plan technical support options we have to offer that can help you get the most out of your WennSoft solution.

WennSoft is committed to helping you get the most out of the many benefits our software has to offer. When you invest in WennSoft, you can choose from a variety of support and service plans and select the option that best fits your business needs.

Implementation
Make it easier to implement a successful WennSoft solution. WennSoft offers numerous implementation options which ensure that you are up and running with optimal efficiency.

This Implementation Methodology helps increase productivity by providing a consistent approach and standard set of tools to help ensure customers’ projects are completed efficiently – from rapid engagements, large end-to-end deployments, data migrations, to simple upgrades.

The WennSoft Implementation Methodology includes project management discipline and service offerings throughout all implementation phases – from sales to “go live” and beyond.

Benefits

• Drives more efficient, predictable, and repeatable deployment, migration, configuration, upgrade, and optimization projects.
• Reduces the potential for costly budget overruns and resource shortages.
• Provides high-quality services to customers-from initial deployment through the life of their solution.
• Includes best practices that include vision and scope documents, project planning and cost estimations which help prepare customers for projects and allow them to budget properly.
• Allows customers to stay focused on improving their business processes rather than concerning themselves with how their implementation will be completed.

Training
From classroom to Internet-based learning, WennSoft provides high-quality training when you need it and how you need it.

Live Online Training
WennSoft eLearnings are an intuitive, online, flexible learning opportunity. View, listen, read anytime, anywhere. eLearnings include just enough detail to get you started and working confidently on your WennSoft solutions, but not enough to make you overwhelmed. Syllabi provided with each eLearning are available, so you can be offline and still have the information at your fingertips.

Remote Training
WennSoft Remote Training is available for all customers that are on a current support plan. These trainings are instructor-led and are based upon key areas of the product that come through our support team, in addition to niche areas of the product. Remote Training allows you to leverage the content and have a live instructor without having to leave the comfort of your home or office.

Classroom Training
During this 1 ½ day customer product training at our training facility in New Berlin, Wisconsin, participants are introduced to the modules, features and application processes of WennSoft products. Through instructor demonstrations and hands-on participation, you will learn how to successfully utilize WennSoft products to improve your current business practices.

On-Site Training
This training is scheduled at your convenience, at your location and a customized agenda is designed to suit your specific needs. Using your data, employees are introduced to the modules, features and specific application processes relevant to their job functions.