Service Manager
You know that leading a service division requires the ability to stay on top of numerous details. How effectively is your call center handling customer requests? Are your technician’s being fully utilized? Are your trucks rolling with the necessary parts and the right technician? What is the profitability of your service calls? Are you staying on top of maintenance contracts?
Work order management software will give you numerous options for scheduling and dispatching. Dispatchers have control and flexibility in scheduling and allocating your field resources to best meet the needs of your customers. This in combination with complete contract management capabilities and built in costing engine, giving you a true picture of what is happening in the field – both from a logistics standpoint as well as a financial. Delivering great customer service is what you do best, enable the tools to streamline your organization.
Benefits for Service Managers:
- Flexible scheduling with tools such as Graphical Dispatch Board, allowing the maximization of field resources
- Visual alerts, provide your users with information about a customer’s collections status, warranty coverage, contracts, equipment history, preventative maintenance schedules and Service Level Agreements
- Portals allow a self-service center for customers and improves customer retention
- Mobility allows field staff to receive work orders, enter time and expenses, add inventory to work orders, create purchase orders, provide a summary of work to customer.