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Last Solution Guarantee

WennSoft is committed to being the last operational software solution your company needs. We know that choosing and implementing a new operational solution is a big commitment and it’s not done recklessly. When you move forward, you expect that you will have a solution that will meet your company’s needs now and in the future.

We believe we have that solution – the last operational solution your business will need – and we’re willing to guarantee it.

Our commitment
We’re committed to providing our customers solutions that fit their industry needs and requirements.
We’re committed to listening to our customers and evolving our solutions to meet changing needs.
We’re committed to providing the service and support necessary for our customers to be successful.

Our guarantee
We’re so confident in our solutions and commitments to our customers that if you aren’t satisfied with our solution, we’ll make it right. We’ll work to deliver the solution we contracted, or tell us what you believe the value of the solution is, and we’ll cover the difference.

Guarantee qualifications

  • The solutions we guarantee are WennSoft software + WennSoft services. If you’re working through one of our partners, the WennSoft accountability is to the solution as it is publicly communicated. Our partners would be involved in whatever terms or agreements you have established with them.
  • We are firm in our guarantee, but you must give us reasonable opportunity to correct the situation.
  • You must be on a current enhancement and support plan.
  • The product you’re running must be one currently within the timeline for mainstream support. If not, your organization would have to upgrade to the current solution, and then use in production for no less than 12 months before making a claim.
  • If you are compensated as a part of this guarantee, the refund will go through a legal sign off.

CustomerConnect

Why register?

24x7 self-support, downloads, updates, FAQs, review support incidents, your customer information, find news, promotions, technical tips, and event information.

PartnerConnect

Why register?

On demand training, downloads, product demos, updates, FAQs, review support incidents, your customer information, find news, promotions, technical tips, and event information.

If you are experiencing problems with logging on, or you have issues registering please feel free to contact your Customer Account Manager by emailing customerteam@wennsoft.com. When registration is complete you will receive an email within 24 hours with login instructions.