Service

Equipment distributors have a significant investment in personnel, field service vehicles and parts inventory. The slightest inefficiencies in any of these areas will negatively impact operational profitability. You can dramatically increase efficiency when you manage technician utilization, process transactions quickly and maintain proper inventory availability.

WennSoft Solution Highlights:

• Improved dispatching efficiency – Graphical scheduling views allow your dispatchers to quickly prioritize, schedule and understand work order statuses at a glance. Integration to Microsoft MapPoint helps dispatchers plan routes efficiently.
  
• Increased technician productivity – Maintain a productive workforce by understanding technician utilization and costing trends. Assigning the right skill levels to the right equipment type eliminates missed assignments and rework.
  
• Enhanced inventory availability – Inventory planning tools, reports and alerts allow parts personnel to stay one step ahead of service technicians to ensure they have the right parts at the right time.
• Remote technician connectivity – Improve operations and efficiencies by automating field work and time reporting using a WennSoft mobility solution.