Customer Service & Citizen Access
Customer service is critical in today’s environment of
accessibility and accountability. Many organizations also service infrastructure
for neighboring communities. The ability to communicate on work status is vital
for solid working relationships.
WennSoft solutions can help you:
- Improve customer service by offering a web-based portal
for customers to submit service requests and access their call status, equipment
histories, contract details and project updates
- Proactively provide information to requestors via email
or pager
- Leverage multiple integration points to share
information with other systems (e.g. Microsoft CRM, 311, phone systems, etc.)
- Companies or other governmental agencies
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