Service Requests & Work Orders

Service requests (constituent submitted) and work orders (staff assigned) are critical aspects of day-to-day operations. Service request require examination before the allocation of resources. Work orders represent a formal delegation of staff and internal and external resources to fix a problem. Work orders can be preventative in nature with regularly scheduled occurrences or reactionary in nature. In all cases, organizations need to capture all expenses related to that work and, at times, process invoices to 3rd parties and purchase materials to complete the work.

WennSoft solutions can help you:

• Track all time either through Excel, a web application or mobile tools while in the field
• Improve customer service by offering a web-based portal for customers to submit service requests and access their call status, equipment histories, contract details and project updates
  
• Track labor, materials, equipment, subcontractor and other expenses against a work order
  
• Manage preventative and reactionary maintenance through work order tracking
  
• Assess the need for maintenance work by evaluating condition, performance and risk
  
• Reduce paperwork and automate field staff with mobile tools for asset inventory collection, time entry, new appointment creation and work order creation and completion
  
• Take your GIS data into the field to assist in completing field work and updating your GIS-based asset inventory
• Visualize financial and operational data within your GIS to assist decision makers in seeing where dollars are being spent
• Balance resources by reviewing schedules and work assigned to individuals, teams and equipment
• Assess the need for maintenance work by evaluating condition, performance and risk
  
• Manage performance by tracking Key Performance Indicators (KPI) within reports and executive dashboards