Utilities

Municipal utilities and cooperatives are focused on providing quality products and services to their constituents and/or members. To do so, you must proactively manage the utility infrastructure, reach out to customers with e-Government initiatives and maintain a firm grip on the organization’s financial and operational status.

WennSoft solutions can help you:

• Design, build and maintain an asset inventory or integrate with an existing inventory in your Geographic Information System (GIS)
  
• Track all capital improvements including budget to actuals and change orders. Integrate to MS Project
  
• Provide project managers with a real-time understanding of the financial and operational status of their projects
  
• Assess the need for maintenance work by evaluating condition, performance and risk
  
• Perform full financial analysis including job costing, budgeting, requisitions, purchase order processing and invoicing
  
• Track service requests and work orders to maintain your infrastructure, fleet and facilities
• Improve customer service by offering a web-based portal for customers to submit service requests and access their call status, equipment histories, contract details and project updates
  
• Track efforts related to constituents via integration with Microsoft CRM
  
• Manage work orders and responses to constituent requests via integration to your utility billing solution
  
• Manage inventory from the warehouse and within the trucks
  
• Integrate with your GIS to link field work to your GIS-based asset inventory
  
• Visualize the financial and operational data within the GIS to assist leadership in making decisions and knowing where their dollars are going
  
• Reduce paperwork and automate field staff with tools for asset inventory collection, time entry and work order creation and completion
  
• Manage performance by tracking Key Performance Indicators (KPI) within reports and executive dashboards