VP of Service/Service Manager

Leading a service division requires the ability to stay on top of numerous details. How effectively is your call center handling customer requests? Are your technician’s being fully utilized? Are your trucks rolling with the necessary parts and the right technician? What is the profitability of your service calls? Are you staying on top of maintenance contracts?

WennSoft can help you streamline all of these activities.

With numerous options for scheduling and dispatching - including graphical, your dispatchers have unmatched control and flexibility in scheduling and allocation your field resources to best meet the needs of your customers.  This in combination with complete contract administration capabilities and a built in costing engine ensure that you have a true picture of what is happening in the field - both from a logistics standpoint as well as a financial.  Delivering great customer service is what you do best, helping you to accomplish this is what WennSoft was designed for.

WennSoft provides you with powerful tools such as:

• Flexible scheduling with tools such as Graphical Dispatch Board, allowing the maximization of field resources
• Visual alerting, providing users with information about a customer's collections status, warranty coverage, contracts, equipment history, preventative maintenance schedules and Service Level Agreements
• Customer Portals designed to ease loads of dispatchers and allow self service for customers and improves customer retention
• Mobile functionality:
  • Work order dispatch
  • Time and expense entry
  • Add inventory to work orders
  • Ability to create purchase orders
  • Provide a work summary to the customer
    

Learn More about WennSoft Service Managment Software