Customer Support

We look forward to helping you get the most from your WennSoft solution for years to come. Whether you have a simple question or a complex issue, our highly skilled team of support experts can assist you.

We offer several plans with varying prices and levels of support, which allows you to pick the right level of support for your business.

Benefits of a WennSoft Support Plan:

Receive all major releases and minor updates for your WennSoft solution
Product support from technicians who have industry knowledge and WennSoft solution expertise
Access to the WennSoft Customer Portal, our online source for the latest news and tools for your solution
24/7 access to Techknowledge, our online support database, where you can research common questions
Complimentary Virtual Classroom Training included with all plans

WennSoft Support Plans

Ultimate Support Plan
The Ultimate Support Plan is our most proactive and personalized service plan, designed to meet the unique needs of your business. The Ultimate Support team will work with you to understand your business and help you take your WennSoft implementation to the next level.

Features include:

Unlimited support incidents with a one-hour guaranteed response time
Dedicated support account representative
All major releases and minor updates for your WennSoft solution
Annual four-hour remote system review or credit to be used for a longer review or on-site session
Access to TechKnowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
Eight instructor-led Virtual Classroom Training (VCT) courses for each of your WennSoft products
Access to the WennSoft Customer Portal, where you’ll find product information and FAQs, event information, industry news, product downloads and much more
The option to apply the value of your VCT courses to onsite and/or classroom training
A one-hour meeting to discuss the WennSoft release schedule and your upgrade plan (via telephone)
One complimentary pass to WennSoft Synergy, our annual customer conference
An invitation to our yearly WennSoft executive strategy webinar
Invitations to participate in WennSoft customer advisory groups
Opportunities to provide feedback about existing WennSoft products and influence future product enhancements
Quarterly newsletters filled with information about product updates, WennSoft promotions, technical tips, event information and more

Total Support Plan
If you have a large staff with in-depth training and ongoing support needs, this plan is right for you. The Total Support Plan assures access to expert support professionals when you need them, as often as you need them.

Features include:

Unlimited technical support incidents with a three-hour guaranteed response time
All major releases and minor updates for your WennSoft solution
Five instructor-led Virtual Classroom Training (VCT) courses for each of your WennSoft products
Access to TechKnowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
Access to the WennSoft Customer Portal, where you’ll find product information and FAQs, event information, industry news, product downloads and much more
Opportunities to provide feedback about existing WennSoft products and influence future product enhancements
Quarterly newsletters filled with information about product updates, WennSoft promotions, technical tips, event information and more

Foundation Support Plan
The Foundation Support Plan is the minimum requirement for your first year with WennSoft. Designed to supplement the service and training provided by your local partner, this plan is a great option for more mature installations.

Features include:

Six technical support incidents with an eight-hour guaranteed response time for telephone and email requests
Discounts on individual or pack purchases of support incidents
All major releases and minor updates for your WennSoft solution
Access to TechKnowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
Access to the WennSoft Customer Portal, where you’ll find product information and FAQs, event information, industry news, product downloads and much more
Three instructor-led Virtual Classroom Training (VCT) courses for each of your WennSoft products
Opportunities to provide feedback about existing WennSoft products and influence future product enhancements
Quarterly newsletters filled with information about product updates, WennSoft promotions, technical tips, event information and more

Enhancement Plan
The Enhancement Plan provides you with product updates and access to the WennSoft Customer Portal, but does not include support.

Features include:

All major releases and minor updates for your WennSoft solution
Access to TechKnowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
Access to the WennSoft Customer Portal, where you’ll find product information and FAQs, event information, industry news, product downloads and much more
Opportunities to provide feedback about existing WennSoft products and influence future product enhancements
Quarterly newsletters filled with information about product updates, WennSoft promotions, technical tips, event information and more
Discounts on individual support incident purchases