Field Service Management Software

WennSoft field service software, Service Management Series, enables organizations to effectively manage service calls by facilitating efficient service-call capture and assignment, dispatch, resolution tracking, contract management, while providing a cost basis for all activities within its costing engine. Field service software can help you identify and resolve customer issues more efficiently

Field Service calls can be created from e-mail, telephone, Internet or manually via multiple access points within the system. Dispatchers have instant access to pertinent field service data such as customer history, contracts and warranty information, resulting in expedited call resolution.

Gain Insight with Sophisticated Field Service Scheduling and Dispatching Software
WennSoft field service management software leverages a sophisticated scheduling and dispatching system that provides visibility into the multiple aspects of complex customer relationships. All field service calls are visible on a schedule board capable of multiple views, providing an easy way to check field technician workloads, schedule or change appointments, update call statuses and monitor service-level agreement commitments.

Manage Service Maintenance Contracts to Secure Future Revenue
Field service maintenance contract management provides service organizations control over the timely performance of field service maintenance. Flexible and detailed preventative maintenance plans provide for maximum availability of equipment under contract, with the option to suspend system-generated calls for equipment that may be out of service.

Field Service Management Software Reduces Time from Input of Calls to Invoice
By providing audit trails and history, field service organizations will have all of the information necessary to quickly respond to billing inquiries. Billing rates are set by location and automatically populate the invoicing system. WennSoft field service software integrates between the field service work order and invoicing systems to ensure billable work does not get lost, reduces data-entry errors and allows subcontractors, vendors and other costs to be billed effectively.

Software Streamlines the Collection of Field Service Labor and Related Expenses
TimeTrack allows field service organizations the entry of time information once in multiple areas of the system including payroll, payables management, job cost and the general ledger. Users can capture, validate, track, review, approve and post labor, travel and employee expenses to various projects or service calls.

Solutions by Industry
WennSoft solutions are a great fit for organizations in a variety of industries. View all industries.

Resources:
Service Management Series Brochure

World Class Service Management

Construction and Technical Specialty Case Studies:
George A Kint Service Management Software Case Study
Fire Sprinkler Systems Job Costing and Service Management Software Case Study
Minnesota Exteriors Job Costing and Service Management Software Case Study
Lazzara Yacht Job Costing and Service Management Software Case Study

Material Handling Case Studies:
Kone Cranes Job Costing and Service Management Software Case Study
Stanley Elevator Job Costing and Service Management Software Case Study

Kenco Toyota Lift Service Management and Equipment Management Software Case Study

Energy Case Studies:
Energy Maintenance Service Job Costing and Service Management Software Case Study
Oscar W Larson Job Costing and Service Management Software Case Study

Mechanical Contractor Case Studies:

Culliton Brothers Job Costing and Service Management Software Case Study

Laneys Inc Job Costing and Service Management Software Case Study

Miscellaneous Case Studies:
Medical Imaging Job Costing and Service Management Software Case Study
Citywide Job Costing and Service Management and Equipment Management Software Case Study