Mobile Field Service Software
MobileTEC
In many service businesses, the greatest opportunity to control costs correlates directly to the field service technician. Effectively managed technicians can be a tremendous revenue source, whereas inadequately monitored technicians could be your greatest overhead burden. The field service technician is the controlling factor in customer satisfaction.
Our mobile field service software, MobileTEC, can provide the field service technician the information they need to get the job done correctly, efficiently and in a manner that elicits high customer satisfaction. With mobile field service software, daily activities such as sending new service calls to the field, resolution tracking and initiating new service work orders becomes simple and routine. MobileTEC is available with our
field service management software.
MobileTEC can improve the accuracy of data capture, guide decision making and enforce standards and best practices. Productivity efficiencies are realized when field workers are enabled to update schedules, add parts and materials usage, record expenses, send and receive e-mail messages, manage scheduled maintenance in addition to eliminating redundant or inefficient data entry. Additional benefits MobileTEC delivers include:
- Improved communication to and from the field
- Cost benefits through efficiency gains
- Process and accountability improvements
- Increased customer satisfaction
- Improved scheduling and routing
- Electronic tracking of the entire service process
- Streamlined reporting and billing
- Single point-of-entry from mobile through financial applications
Experience the service, revenue and overall satisfaction benefits a 360-degree WennSoft mobile field service software can bring to your organization.
WebTECH
WennSoft WebTECH is a browser-based application, designed to be platform
and connectivity independent. This facilitates an extremely flexible
environment for access to system data while leveraging existing hardware and
connectivity methods.
WebTECH utilizes a tab-based navigational structure, which allows field
technicians to access a number of different elements as they relate to the
work and customer base to be serviced during a particular period of time.
This information includes:
- Technician Dispatch Board - displays all calls for the current day
- Service Call Detail - provides high-level information about the customer,
location and service call
- Tasks - details needed work, includes editing capabilities
- Contracts & Equipment – displays available equipment and whether it is
covered by a contract
- Labor & Parts – form-type entry to record labor and parts utilization
- Call Summary – an overview of the call, the final phase before closing
out the call
Resources:
Mobility Solutions Overview
MobileTEC Fact Sheet
WebTECH Fact Sheet
