Mobile TEC

MobileTEC
In many service businesses, the greatest opportunity to control costs correlates directly to the field service technician. Effectively managed technicians can be a tremendous revenue source, whereas inadequately monitored technicians could be your greatest overhead burden. The field service technician is the controlling factor in customer satisfaction. MobileTEC can provide the field service technician the information they need to get the job done correctly, efficiently and in a manner that elicits high customer satisfaction. With MobileTEC, daily activities such as sending new service calls to the field, resolution tracking and initiating new service work orders becomes simple and routine.

Service Call Dispatch
When the dispatcher selects a technician for a service call, the following information can be sent to and from the technician in the field:

Customer information
Problem description
Problem type
Scheduled date and time
Call type
Additional information and notes
Location, equipment and maintenance contract information
Appointment status (in route, arrived, complete, etc.)
Service call time stamps
Follow-up e-mails for future work to dispatcher, service manager, etc.
New multiple service calls
Guaranteed response times
Service history
Service tasks and required response

Call Closeout
Closing a call in the field facilitates accurate collection of data from technicians. This single point of data entry can dramatically reduce administration overhead.

Record labor hours
Record personal or company vehicle miles
Record reimbursable business expenses
Record parts usage
Capture customer signature
Description of completed work
Enforces call closeout workflow

Maintenance Tasking
The maintenance tasking feature guides the user through the tasks required to complete an inspection or maintenance procedure.

Lists tasks to be completed
Allows users to enter numeric readings, temperatures, voltages and more for each task
Significantly reduces the amount of time spent documenting routine information
Completely eliminates handwritten logbooks and reports
Helps ensure that each step of the inspection or maintenance process is completed
Collects task information for accurate reporting and analysis

MobileTEC can improve the accuracy of data capture, guide decision making and enforce standards and best practices. Productivity efficiencies are realized when field workers are enabled to update schedules, add parts and materials usage, record expenses, send and receive e-mail messages, manage scheduled maintenance in addition to eliminating redundant or inefficient data entry. Additional benefits MobileTEC delivers include:

Improved communication to and from the field
Cost benefits through efficiency gains
Process and accountability improvements
Increased customer satisfaction
Improved scheduling and routing
Electronic tracking of the entire service process
Streamlined reporting and billing
Single point-of-entry from mobile through financial applications

The features of MobileTEC are centered on providing you the ability to extend and enhance your service operation and delivery. From service call dispatch to maintenance tasking to call closeout including an audit trail, MobileTEC handles it all by providing the field service professional access to the latest customer and service history.

WebTECH
WennSoft WebTECH is a browser-based application, designed to be platform and connectivity independent. This facilitates an extremely flexible environment for access to system data while leveraging existing hardware and connectivity methods.

WebTECH utilizes a tab-based navigational structure, which allows field technicians to access a number of different elements as they relate to the work and customer base to be serviced during a particular period of time.

This information includes:

Technician Dispatch Board - displays all calls for the current day
Service Call Detail - provides high-level information about the customer, location and service call
Tasks - details needed work, includes editing capabilities
Contracts & Equipment – displays available equipment and whether it is covered by a contract
Labor & Parts – form-type entry to record labor and parts utilization
Call Summary – an overview of the call, the final phase before closing out the call

Resources:
Mobility Solutions Overview
MobileTEC Fact Sheet
WebTECH Fact Sheet