eSeries

Improve customer communication, provide access to account and service call information and manage customer relationships more efficiently in "real-time." You enhance a customer's experience with your business when you provide them with exactly what they need and when they need it. By implementing an eSeries solution, you'll use the Web to build better customer relationships, solve business problems and add efficiency to your business model. Your employees will be freed from dealing with routine tasks and searching for information and will now be able to concentrate on more important issues – like improving your business and profitability.

Customer Portal
Driven by the WennSoft Service Management Series, Customer Portal is an extension of your WennSoft solution, providing a dynamic customer self-service portal linked directly from your Web site. Customer Portal provides your company with a substantial competitive edge. It enables you to provide a secure, dynamic and personalized interface to tailored customer data on demand through the Internet. Customers can access their call statuses, equipment histories, contract details, project updates, in addition to providing the ability to submit service requests.

Adding the Web as an alternative way to provide service is not only convenient by also greatly enhances your customers’ service experience. It’s also a cost effective communication method for customers to contact you and access requested information through, effectively lowering costs while streamlining processes.

Resources:
WennSoft Customer Portal
Customer Portal Fact Sheet